FAQs

1. What is the difference between a ‘native’ and a ‘web’ app?

A ‘native’ app means the content of the app is on the mobile device so being connected to the internet is not necessary. A ‘web’ app means the content is being delivered online via the internet. So unless there is wifi available, the app will not work. In most situations a ‘web’ app is the best alternative. However, for the iSaleskit, where connectivity has to be 100% guaranteed for sales meetings and presentations a ‘native’ app is the only satisfactory solution.

2. How long does it take to build an app?

Once we have all of the content from the client, it usually takes 6-8 weeks for delivery.

 

3. Is there a monthly Licensing fee?

Yes. The Licensing fee can range anywhere from $150 to $250 per month depending on the product and how 'robust' the content. Licensing covers software maintenance, software upgrades, content management, content updates and hosting. So, when the hotel wants to change its menus or photographs it is already included in the pricing, there are no additional charges.

4. What is the ‘hosting’ policy?

We host all of the products. They are proprietary and require being hosted on our servers.

5. Is there Package Pricing?

Yes. It depends what products are being purchased and can be discussed with us.

6. What does the hotel need to do?

Simple. Provide us the assets necessary for the product(s) you want to produce. This includes catering menus, floor plans, logos, dining information, etc.

7. What is the procedure for the hotel to deliver these assets?

eMarketing360 has created a Content Management System (CMS) using the ‘Cloud’. You will be given access to this Dropbox with individual folders for the assets needed for each ‘Channel’.

 

8. Can the hotel make changes to the content?

At this time all changes are made by eMarketing360. Future generations of some of our products will include this feature.